Return and Refund Policy
This Return and Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through this store.
Key Information
- Return period: Return requests must be submitted within 90 days of delivery.
- Restocking fees: No restocking fees are charged.
- Refund processing time: Refunds are processed within 7 business days after the return is approved and the item is inspected.
- Return shipping costs: If the item is damaged or incorrect, return shipping is covered by the store. For all other returns, the customer is responsible for return shipping costs.
90-Day Money Back Guarantee
90-Day Return Window. You can request a return or refund within 90 days of delivery. If an item is not suitable, you can submit a return request and you will receive return instructions once approved.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
- The item must be unused, unworn, and unwashed, and in original condition.
- Original tags and packaging should be included where applicable.
- Proof of purchase is required (an order confirmation email is accepted).
How to Request a Return
Step 1: Contact us before sending anything back
Before returning an item, contact the store through the Contact Us page and include your order number, the item(s) you want to return, and the reason for the return (optional).
Returns sent without prior approval can not be processed.
Step 2: Follow the return instructions provided
After your request is approved, you will receive instructions describing how and where to send the return.
Step 3: Package the return securely
Package the item securely to help prevent damage during return shipping.
Return Shipping Responsibility
For returns due to preference, change of mind, or exchange requests, the customer is responsible for return shipping costs.
If you receive an item that is damaged or incorrect, the store covers the return shipping cost. Contact us as soon as possible so we can provide the appropriate next steps.
Refunds
Once your return is received and inspected, and the return is approved, refunds are issued to the original payment method. Refunds are processed within 7 business days after approval and inspection. No restocking fees are charged.
Exchanges
To request an exchange, contact the store through the Contact Us page with your order number and the item you want to exchange. Exchange requests must meet the same eligibility requirements listed above. If an exchange is not available, an approved return can be handled as a refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact the store right away through the Contact Us page. If possible, include a clear photo of the issue and your order number. The store will provide resolution options and will cover return shipping in these cases.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible and include your order number. We will try to accommodate your request; however, we cannot guarantee cancellation once the order has been shipped.
If the order has already shipped, you may request a return after delivery in accordance with this Policy.