Privacy Policy

May & Clark Charleston respects your privacy. This Privacy Policy explains what personal information is collected when you use this website, how that information is used, when it is shared, and the choices available to you.

1. Information Collected
Information can be collected when you browse the website, place an order, or contact customer support. This can include:

  • Contact information such as name, email address, phone number, shipping address, and billing address
  • Order and transaction information including items purchased, order history, and transaction details
  • Payment-related information received from payment providers, such as billing address and payment status
  • Customer support information provided through messages or inquiries
  • Device and usage information such as IP address, browser type, device identifiers, pages viewed, and interactions
  • Cookies and similar technologies used for website functionality and analytics

2. How Information Is Used
Personal information is used to operate the store and provide services, including:

  • Processing and fulfilling orders, including payment processing, shipping, and order confirmations
  • Providing customer support, including returns, refunds, and exchanges
  • Communicating about orders, accounts, and support requests
  • Maintaining, troubleshooting, and improving website performance and functionality
  • Detecting and reducing fraud, unauthorized activity, and security risks
  • Sending marketing communications when you choose to receive them
  • Complying with legal requirements and enforcing applicable terms and policies

3. Legal Bases for Processing
Where required by applicable law, personal information is processed based on one or more legal bases, including performance of a contract, your consent, legitimate business interests, and compliance with legal obligations.

4. Shopify Platform
This website is hosted on Shopify. Shopify provides the e-commerce platform that allows May & Clark Charleston to sell products and services. Personal information may be processed by Shopify to provide its services to the store.

More information about Shopify’s data practices can be found in the following policies:

5. Cookies and Tracking Technologies
Cookies and similar technologies are used to support core website functions, remember preferences, measure site usage, and improve performance. Some cookies are set by Shopify and third-party services integrated with the store. Cookie preferences can be managed through your browser or a cookie consent banner where available. Disabling cookies may affect certain website features.

6. Sharing of Information
Personal information is not sold for monetary value. Information may be shared with third parties only when necessary to operate the website and fulfill orders, including:

  • Payment processors to complete transactions
  • Shipping carriers and fulfillment partners to deliver orders
  • Hosting, analytics, and technical service providers
  • Customer support and communication tools

Information may also be disclosed when required by law, to respond to lawful requests, to protect rights, or to address violations of applicable terms.

7. Third-Party Services and Links
Some third-party providers used to operate the website maintain their own privacy policies. This Privacy Policy applies only to this website and does not apply to external websites that may be linked.

8. International Data Transfers
Personal information may be processed or stored outside your country of residence, including through Shopify and its service providers. Where required by law, appropriate safeguards are used for international data transfers.

9. Data Retention
Personal information is retained only for as long as necessary for order processing, customer support, legal compliance, and operational purposes.

10. Security
Reasonable safeguards are used to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

11. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion, subject to legal exceptions. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page.